Записи с меткой «hair»

Is Good Customer Service Going to the Dogs?

I had an experience the other day that has made me think about how too many customer service experiences unfold in the business world today, and about the difference that really good service can make.

I have two dogs. Earlier this week, it was time for them to get their summer haircuts so that they will be able to comfortably cope with the Houston heat.

The newest addition to the house is Jason, a miniature schnauzer who had been the prized pet of an old lady who had to give him up for adoption when she moved to a nursing home. She had chosen to keep him fully furred, not trimmed in the traditional schnauzer cut, so that he had a really nice wire haired coat to go with his bushy eyebrows and stubby tail. The other dog is Lucky, a schnauzer-poodle mix—poodle ears and body, schnauzer muzzle and curly tail—he gets the traditional cut.

So, I took the two little guys to the groomers the other morning. I was the first client of the day, and the salon was nice and quiet. I explained what I wanted to the person who would be doing the job—traditional schnauzer cut on Lucky, but not on Jason. Just a trim for him. This is important, I told her, because I don’t want his coat shaved off—once that wire hair is gone it never grows back. Did she understand, I asked?

Yes, she answered. But did I want Jason’s skirt trimmed?

Skirt? I stared blankly and finally figured out that she was talking about the feathery bits on his chest and belly. Yes, fine, I said. Trim that area but just don’t shave him. She nodded.

I went back a few hours later to pick up the boys. At that point the salon was buzzing with dogs, clients, and groomers. The fur was literally flying. First came Lucky, looking very dapper and neat. A few seconds later, out came Jason, and my mouth dropped open.

He had been completely shaved!!! The groomer had given him a standard schnauzer cut—and that lovely wire coat was gone forever.

I couldn’t believe it. I was angry and sad at the same time. What had happened? How could the conversation we had had in the morning have been so completely lost?

After discussing the situation with the salon owner, she reluctantly refunded my money, which was very small consolation for the snafu. It should be no surprise that I will not be going back to that salon when the boys’ fur has grown out.

This whole thing left me thinking about how this kind of customer service happens in other businesses. There were several points about the experience that translate:

1. Are we really listening to our customers? Do we ask the questions we need to ask to make sure that we understand what they want from us? Do we make accurate notes so that we retain instructions and deliver what was asked for? I got plenty of nods from the groomer during our talk, but my instructions obviously got lost somewhere between her ears and her shears.

2. Are we communicating clearly back to them, or do we use industry jargon that they may or may not understand? When the groomer asked me about trimming Jason’s skirt, I had to stop and think. It was MY responsibility to figure out what she was talking about. Not a great way to do business.

3. Finally, and very very important, when mistakes do get made on our side of the transaction, how do we make amends? Even the worst error doesn’t have to mean the loss of the customer. Respond to the mistake with restitution that matches its seriousness. In my case, given the extent of the mistake with Jason, and the permanence of the result, the salon owner fell far short in restitution and in terms of keeping my business. I had to struggle to simply get a refund, which was insufficient compared to the permanent impact this error has. I won’t be back to that salon.

These three points—listening to the customer, communicating back in ways that they will easily understand, and making appropriate amends when mistakes get made on our end—are the core of excellent service and the key to keeping loyal and happy customers.

(As a post script, I should note that Jason still looks darn cute, even without his fur. And I’m sure he doesn’t care one way or the other about all that wire hair!)

How Many Types to Prevent Acne Scarring

Acne scarring is one of the great misfortunes of many people, young and old. It is basically visible markings, indentations or lumps on the surface of the skin that result from scar tissue which has shaped as part of the healing process where acne has previously ruined the original skin or the hair follicle.

Acne scarring is observed in different forms. Three of which are the main types of acne scarring: ice pick pore scars, acne out scars, and raised scars. It is interesting to know in the first place that this classification was discovered by the development of the acne scarring classification system that assists the medical professionals in the diagnosis and treatment of a number of acne scars.

The first type of acne scarring which is the ice pick pore scars are noted to be large and deep scars with detectable open pores that generally seem as if the skin has been jabbed with a thin and sharp instrument like the ice pick. This type of acne scarring is typically caused by a deep pimple or cyst that has damaged the hair follicle as its infection moved to the shell of the skin.

The second type of acne scarring, which is the acne pit scars, are characterized by a slightly sunken or depressed appearance on the skin. These types of acne scarring are basically indented and caused by pimples or cysts that have destroyed the skin and formed the scar tissue.

The third classification of acne scarring, known as the raised scars, are caused by the clumping together of a number of large cysts. When the cysts have clumped together, the scar tissue then forms, which can create a lumpy mass of, raised tissue on the surface of the skin, thus known as raised scars.

Acne scarring can be prevented. One of the main steps to prevent acne scarring is simply not to pick, pinch, and squeeze your pimples. Besides, there are several tactics that can help you lessen the visible signs of acne scarring. There are glycolic peels and special creams on the market today that can help soften the scar tissue and enhance the texture of the skin. Aside from that, acne scarring can be prevented or eliminated through some effective options like the dermabrasion, laser resurfacing or collagen injections. And, there are some vitamins and minerals that can also help to reduce acne scarring such as the vitamins A and E, as well as zinc.

So if you are having problems with acne scars, don’t let acne scarring control your life. Apply those mentioned ways or consult your doctor first before opting for a particular method.

Did you find this article useful?  For more useful tips and   hints, points to ponder and keep in mind, techniques, and insights pertaining to Internet Business, do please browse for more information at our websites.
<a href=»http://www.adsence-dollar-factory.com»>http://www.adsence-dollar-factory.com</a>                                     
<a href=»http://www.100earningtips.com»>http://www.100earningtips.com</a>

Kamisori shear set and their advantages

Kamisori shear set are used to change the hair style as you wish. The beauty of a person is based on the hair style and the way he dresses. For acquiring a perfect hair style, the help of the thinning shears are quite inevitable. There are plenty of models available in the market. One of them is Kamisori thinning shears. They are available in most of the markets.

One of the Kamisori thinning shears set is the Kamisori Balck diamond. They are often made use of by the celebrities. The hair style can be changed in a quick interval of time with the help of the Kamisori shears set. In general the Kamisori shear set consists of a hair scissors and shears. Each tool has its own features.

The hair scissors are useful for the initial cut. They are mostly used on the thick and thin hair. The blades of the hair scissors differ as well as their prices. After performing the initial cut, the shears are used for performing the final cut. It is with the help of these shears a perfect hair style can be achieved.

There are some useful tips that should be worth noted before buying a thinning shears. The first important point is the Sharpness. It is quite essential to get a perfect hair style. Second point is the Durability. The life of the device is quite important. It has to be examined thoroughly. The third and important point is the price of the shears. But to be frank, they are available at affordable prices.

The shears consists of blades with the teeth like blades which very effective in cutting the hair in just a snip. However the thinning shears have to be used at the right circumstances. They should not be used often as it may damage the hair. The damage in hair can be caused due to the pulling of the thinning shears with ends closed after a work out is performed on the hair. Combing the hair after every cut is essential to remove the waste hair present in that part after the cut.

Kamisori shear set are used to maintain an excellent hair style. There are more details about kamisori shear set is available in the internet.