Апрель 2011

Introducing A New Auction Site To Buy And Sell Used Laboratory Equipment And Used Medical Equipment

One of the most innovative websites online for healthcare professionals is Medflip.  This is a new website that is being used by those in the healthcare industry that want to save money while still offering their patients the best quality of care possible. Medflip is an auction website that specializes in the sale and buying of used laboratory equipment as well as used medical equipment. This enables those who are in charge of purchasing equipment for any healthcare facility the opportunity to keep down their costs while still providing quality care for patients. 

Most of those in the healthcare industry understand that any medical equipment that is unused or is sitting in storage is wasteful. It can be put to better use by selling it at a site like Medflip so that others who are looking for a way to cut costs and may not have a great deal of financial resources, can purchase this equipment.  Those with used medical equipment or used laboratory equipment for sale will find it easy to use this site to list their equipment so that they can get the best price for it, get it out of storage and enable another facility to make use of the equipment that is just going to waste sitting in a storage closet or other facility. 

Medflip offers both buyers and sellers of used laboratory equipment as well as used medical equipment a safe and secure environment for selling and buying.  The Medflip staff is very well trained when it comes to both customer service as well as the equipment that is used in the industry and will also offer sellers help when it comes to packing the equipment as well as shipping it to the buyer. Sellers can then leave the sale up to the site and not have to bother with taking time negotiating with buyers or shipping it themselves. 

Because the Medflip staff is a professional staff, clients can ask questions that will be answered properly when it comes to the used laboratory equipment and used medical equipment that is offered on the site. 

There is just about something for all venues of healthcare on this site when it comes to equipment and supplies. MRI machines, CAT machines, neonatal units are just a few of the products available on the site. Medflip offers used laboratory equipment and used medical equipment that can be used anywhere from rehab facilities to full service hospitals and more. Private practice doctors, nursing homes, clinics, hospitals and others in the medical and healthcare profession can take advantage of the lower costs of purchasing the equipment that they need in this way, as opposed to using vendors that usually charge an extra fee on top of the cost of the product. These products can offer everything from convenience to actual lifesaving techniques for any facility in the healthcare industry. 

In addition, elderly people can also benefit from the products that are offered on this site. There is equipment such as wheelchairs, scooters, walkers, bedlifts and more that is usually used in nursing homes. There are all different types of used medical equipment and used laboratory equipment on this site to suit any field that is healthcare related, including those in the dental industry and even vets that treat animals. 

Larger hospitals can make the most of their used medical equipment and used laboratory equipment that they have in storage by selling it on Medflip. It does not cost anything to list the product on the site and a commission is only due if the product sells. Therefore, sellers have nothing to lose by listing unwanted used equipment on this site. Buyers can take advantage of the lower prices of the used equipment that they need in order to provide quality care for their patients when they make use of the Medflip site as well, without having to put a hole in their budgets. All parties benefit from using this innovative new website as a way to cut costs while still getting the best quality equipment for their money. 

In addition, first time users of Medflip are also treated to special savings and plans that include free advertising and unlimited listing of their items. You have nothing to lose and everything to gain when you list your items on Medflip. 

Is Good Customer Service Going to the Dogs?

I had an experience the other day that has made me think about how too many customer service experiences unfold in the business world today, and about the difference that really good service can make.

I have two dogs. Earlier this week, it was time for them to get their summer haircuts so that they will be able to comfortably cope with the Houston heat.

The newest addition to the house is Jason, a miniature schnauzer who had been the prized pet of an old lady who had to give him up for adoption when she moved to a nursing home. She had chosen to keep him fully furred, not trimmed in the traditional schnauzer cut, so that he had a really nice wire haired coat to go with his bushy eyebrows and stubby tail. The other dog is Lucky, a schnauzer-poodle mix—poodle ears and body, schnauzer muzzle and curly tail—he gets the traditional cut.

So, I took the two little guys to the groomers the other morning. I was the first client of the day, and the salon was nice and quiet. I explained what I wanted to the person who would be doing the job—traditional schnauzer cut on Lucky, but not on Jason. Just a trim for him. This is important, I told her, because I don’t want his coat shaved off—once that wire hair is gone it never grows back. Did she understand, I asked?

Yes, she answered. But did I want Jason’s skirt trimmed?

Skirt? I stared blankly and finally figured out that she was talking about the feathery bits on his chest and belly. Yes, fine, I said. Trim that area but just don’t shave him. She nodded.

I went back a few hours later to pick up the boys. At that point the salon was buzzing with dogs, clients, and groomers. The fur was literally flying. First came Lucky, looking very dapper and neat. A few seconds later, out came Jason, and my mouth dropped open.

He had been completely shaved!!! The groomer had given him a standard schnauzer cut—and that lovely wire coat was gone forever.

I couldn’t believe it. I was angry and sad at the same time. What had happened? How could the conversation we had had in the morning have been so completely lost?

After discussing the situation with the salon owner, she reluctantly refunded my money, which was very small consolation for the snafu. It should be no surprise that I will not be going back to that salon when the boys’ fur has grown out.

This whole thing left me thinking about how this kind of customer service happens in other businesses. There were several points about the experience that translate:

1. Are we really listening to our customers? Do we ask the questions we need to ask to make sure that we understand what they want from us? Do we make accurate notes so that we retain instructions and deliver what was asked for? I got plenty of nods from the groomer during our talk, but my instructions obviously got lost somewhere between her ears and her shears.

2. Are we communicating clearly back to them, or do we use industry jargon that they may or may not understand? When the groomer asked me about trimming Jason’s skirt, I had to stop and think. It was MY responsibility to figure out what she was talking about. Not a great way to do business.

3. Finally, and very very important, when mistakes do get made on our side of the transaction, how do we make amends? Even the worst error doesn’t have to mean the loss of the customer. Respond to the mistake with restitution that matches its seriousness. In my case, given the extent of the mistake with Jason, and the permanence of the result, the salon owner fell far short in restitution and in terms of keeping my business. I had to struggle to simply get a refund, which was insufficient compared to the permanent impact this error has. I won’t be back to that salon.

These three points—listening to the customer, communicating back in ways that they will easily understand, and making appropriate amends when mistakes get made on our end—are the core of excellent service and the key to keeping loyal and happy customers.

(As a post script, I should note that Jason still looks darn cute, even without his fur. And I’m sure he doesn’t care one way or the other about all that wire hair!)

It’s Time to See Light in the Right Light

New Delhi, February 22, 2008: Jaquar, the name with a brand extends its market presence and product offerings across Decorative Lightings – from entry-level to premium lights. And now Jaquar wants to change the way you look at lights with its Concept Lighting.

In the 4-days exhibition starting today at Pragati Maidan, New Delhi, Jaquar is all set to introduce their new brands of world lighting. All in a plan to make wonders in lighting technology, Jaquar Lighting Division has associated with three world-leading lighting brands namely: Strass, Crystals from Swarovski (Austria), Artemide (Italy), and Holtkotter (Germany). In the exhibition, Jaquar is presenting with its ultra-modern designs and amazing aesthetic virtues. Mr. Rajesh Mehra, Director – Marketing, Jaquar & Co. Ltd. has asserted that the company will pay equal attention to this lighting division as was in bath fitting. He said, “As we have been a leader in bath fitting accessories so we will also be a leader in lighting industry.”

According to Mr. Alessandro Paolini, Director, Artemide, the world renowned Light can be gentle, dreamlike, bare, living, misty, clear, spring-like, straight, sensual, calm, limited or soft. Artemide group is one of the world leaders in the sector of high end residential and professional illumination. The group has a structure of different production plants that guarantees the highest quality level.

While, STRASS® has a range of lighting which can scintillate beyond doubt. The brand has a unique outcome of superb design, sturdy frames, perfect pinnings and absolutely the finest crystals. These world-renowned

crystals from Swarovski are a captivating expression of ethereal beauty. Only STRASS® crystals come in as many as eight brilliant colours and in a wide range of sizes and shapes. Perfect in their clarity and radiance, STRASS® crystals catch even the finest ray of light, bringing the magic of brilliant colours into each room.

Apart from these two brands with which Jaquar has partnered, Holtkotter is a renowned and internationally acclaimed lighting products company that has been manufacturing chandeliers and lamps in Germany for more than 45 years. The brand designs its own fixtures and manufacturing from the raw metal to the finished product, resulting in chandeliers and lamps of lasting quality.