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Inbound Call Center: Email and Chat Support

The modus operandi for businesses has changed drastically in the recent past. The same can be said for the BPO firms. You would associate the call center firm to deal only with telemarketing. When you look at them now, you see they handle a diverse range of services that can be broadly classified into inbound call center and outbound call center. Other than this broad division, there is a subtle one as well. Contact with customers is not solely depended on voice calls. Other methods of contacting and dealing with customers have come up as well. Primary among the alternate methods of call center services are email and chat support.

Email is the communication medium for the future. There is nothing that is not being done with the email. BPO firms were quick to pick up this trend. They realized that many customers preferred emails because they could write emails at their convenience. Moreover, the fact that everything is written down reassures them that they are not making mistakes. When the call center agent calls, they might be busy on other work or just distracted by the ambiance. They may also feel at a loss because of information overload. Emails are useful that way. The inbound call center team answers each of their queries in a professional and precise way. They get their answers and the call center services team gets their opportunity to push their sales.

Answering emails is a huge opportunity for the inbound call center team. They have a written document to respond to. This is not just easier to do than convince a disinterested customer. This is also a chance to pitch in your sales stuff. Answer emails in a way that the customer can get to the information without any digging around. A sloppily written email, with grammar and syntax errors, can do a lot of harm to the company’s brand. So the call center agents responding to customers’ emails have to be really careful. There are zero margins for error, just like there is no end to the possibilities of cashing in on the opportunity.

Chat support is another non-conventional method of touching base with your customers. The inbound call center team uses the chat option to interact with the customers informally. Customers feel at ease when they are chatting. They feel comfortable to ask questions which they would have skipped if it was a telemarketing call. BPO agents understand this psychological advantage that they have. They know they have the attention of the customers and can direct the flow of conversation. The chat excerpts can become a coaching manual for future agents who are dealing with similar customers or products/services.

Email and chat support substantiate the fact that BPO in general and inbound call center in particular would leave no stone unturned to tap their customers. Customers have the freedom and the comfort level to connect with the call center agents through a medium that they prefer. The written word holds more value for many. When emails and chats are the vehicles of corporate communication in the modern world, why not use them for marketing?

Inexpensive Advertising Tips For Online Businesses

When you own a business, you know that advertising is something you have to focus on to make sure that you are getting as much traffic to your website as possible. If you are trying to advertise your online business, you want to be sure that this is something you can do. One of the best ways that you can advertise is to find ways to do it without spending too much money.

Advertising Tips

There are several ways that you can advertise inexpensively. There are a lot of free advertising that you can get. If you have an online business, this can be even easier, as long as you are willing to take the time to do it. If you can go to chat rooms, blogs, or other interesting places and keep your website or your business name as your signature, or you can write articles and submit them. Even if that is only seen by a few people it is still a free way to advertise. You can also post your name on various threads and in various places that will allow you to post your website.

Advertising online is usually very cheap. The key is to find the places online where lots of your prospects are going to go. In order to do this, you have to be sure that you know who your demographic is and who is going to want to buy your products or services. This might require some work on your part. Once you have identified who the people are that are going to buy your products, you can advertise on these sites, quite easily and generate more traffic.

Another way to advertise cheaply is by word of mouth. This might require you to be online for a long time. Simply going to sites, talking about your business and participating in online forums is a good way to let people know about your business. This is something that requires time and energy, but in the end you will find that it is actually a very inexpensive and effective way to advertise.

IF you have the time and money, you can also advertise out in the world, not on the internet. This is something that you can do by way of posters, billboards, flyers and classified ads. The main idea is that you should find out where your prospects are going to be, and locate them, whether it is in the real world or whether it is online. Once you have located your customers, you can go ahead and start advertising in ways that they can understand, and with offers they can’t refuse!

HOW CAN OUTSOURCING LIVE CHAT SUPPORT SERVICE INCREASES SALES?

Today, e-business has become a popular trend to promote business online. To meet the competition of online market, it is obvious to promote your business using e-marketing tools. A number of business activities are commonly being outsourced to have the benefits of online world. A competitive field that is successfully being outsourced is customer care.

Customer care works to add a personal touch in your business activities and now, it has become a significant part of organizations. Online businesses also offer customer care to provide solutions online. Live chat support is a comprehensive part of customer care.

Surprisingly, the e-customer care support industry has become largely dependent on live chat facility. Here are some important points that emphasize on the perception that live chat outsourcing increases sales.

•    Live chat support outsourcing increases sales to 25 to 35 percent. That is because, live chat operators not only provide solutions to the problems , but also, suggest using newer services or goods that provokes interest in the customer
•    Live chat operator can deliver 70 percent of the information with the help of  previously answered queries and can simultaneously deal 4 recipients
•    Through live chat outsourcing, it is obvious that productivity is affected positively. By having operators all the time for clients, it is a best practice to build confidence and credibility which is directly related to sales
•    Live chat outsourcing can bring in huge sales by cutting the cost of the expenses previously usd for telephonic communication
•    Live chat outsourcing offers 24/7 access to your clients’ world wide that means having a global market with in your approach
•    Live chat outsource enables easy access to trained and efficient operators that means no more wasting money on training an e-team or live chat operators staff.

Businesses are not about making money, it’s about building credibility among your clients and potential customers, it merely depends on profit generation, it depends on how satisfied your customers are from your services?

Live chat outsourcing is a tool that can help your e-business to groom and flourish, by meeting the needs of e-marketing.

How To Effectively Communicate With Your Boss

Check out the video version of this guide on Howcast.com:

How To Effectively Communicate With Your Boss

For more tips on business and finance on Howcast.com:

Business & Finance

You Will Need

• Timing
• A good attitude
• Listening skills

Step 1: Talk early

Schedule chats with your boss between 9 a.m. and 11 a.m. Research shows that’s when employers are most open to requests and suggestions—plus they’re just plain friendlier in the morning.

Step 2: Choose your seat

Seeing the boss? If it’s a woman, sit directly across from her. If it’s a man, subtly park your chair at a right angle. Studies show women feel more comfortable face to face, while men are more relaxed at a 90-degree angle.

Step 3: Don’t make excuses

Never make excuses—even if you’re in the right. Evading responsibility is employers’ number one pet peeve, according to surveys. If you’re criticized, just say, “It won’t happen again,” and let it go.

Step 4: Don’t mumble

Don’t mumble. It makes you seem indecisive and will just plain annoy the boss if she has to strain to understand you.

If you’re in the habit of saying “um”—break it! It makes you appear both insecure and stupid—not traits your boss wants to see in an employee.

Step 5: Be positive

Be positive—even when you have a beef with the boss. If you approach your employer with a “here’s how we can improve this” attitude, rather than from a whiney, “this isn’t working” standpoint, you’ll win major points.

Step 6: Listen

Talking less and listening more is the best thing you can do to impress the boss. And, hey, you just might learn something.

Did you know?

Only 36% of workers say their boss is honest and has integrity, and only 29% believe management cares about them.

How To Find Best Stock To Buy Now — Successful Stock Buyers Share Hints

So, you are looking to secure your future, huh? And the best way you believed how to do so is by investing in the stock market. Well, let me tell you something… Good choice! The business of stock trading and stock investing is a very rewarding one indeed, but only if you dedicate enough discipline and hard effort is put into understanding it.

I could chat to you about all of the popular and good stocks to buy out there, but that’s’s just the problem… From my own experience I can say that one of my best stock picks was of a small company back in ’89… Now one of the — if not the most — powerful multinational corporations in the world. I am not going to reveal the organization’s name though, but at the time I purchased them, is was selling penny stocks. It cost be around $0.70 to buy one stock, so I purchased a handful of them.

The Early Years

The first year, my little NASDAQ penny stocks went up around +0.30. That means they were up to $1.00! That was good knows! But I wanted them to go up a little further and then sell them so I could make the difference… To my amazement they fell to $0.90 — something like that.

For the subsequent 10 years the stocks zoomed and I was selling and purchasing and selling and buying… By 1999 they weren’t penny stocks anymore! Their price had gone up to an enormous $50 per stock! What about that! Life was good! And still is… Thanks to that moment!

In Short

What I’m making an attempt to say here is, the best stock to invest in isn’t always the one that’s’s worth hundreds of dollars. Sometimes you have to go for it and take the danger with penny stocks, and often with enough research you know the penny stocks are going to explode some day and make you a real fortune! For more information visit the stock trading book for dummies site.